The R20 million we found for a client who thought everything was fine
This client was not looking for a new logistics provider. Their shipments were arriving, their existing provider was answering the phone and nobody inside the business was complaining. By every measure they used, everything was fine.
We asked for one thing. Let us look at the numbers.
What we found
When we went through their logistics costs properly, we found more than R20 million in a single year that they did not need to be spending. Not through cutting corners and not through squeezing suppliers, but by taking ownership of the detail that nobody had been accountable for.
That is the uncomfortable truth about logistics costs. When several parties each handle their own piece of a shipment, every one of them can do their job and the client can still pay for the gaps in between. Costs get passed along because passing them along is easier than asking who was actually responsible. A happy client is not the same as a well served one, and the difference can run into millions.
Why we will not name them
We treat our clients' commercial information as confidential, including their savings. Ask us in person and we will tell you what we can. That same confidentiality is what protects your numbers the day you become a client.
What this means for you
If your shipments are arriving and nobody is complaining, that tells you your logistics is running. It does not tell you what it should be costing. The only way to know is to have someone accountable go through the detail, which is exactly what we did for this client and what we do every day through our digital platform and the dedicated logistics manager behind it.
We are not suggesting every business has R20 million hiding in its supply chain. We are suggesting that until someone takes ownership of the full picture, you cannot know what is hiding in yours.
Thirty minutes is all it takes to start the conversation. No brochure, no pitch, just a straight discussion about what your shipments really cost and where the gaps might be.
Talk to usTSI Central Station has operated as a single accountable operator for import, export and domestic freight across South Africa and Sub Saharan Africa since 2006.